Privacy Policy
Updated October 19, 2026
About this policy
This policy explains how My California Home Solution, LLC d/b/a OYKRA collects, uses and protects information when you use the marketplace. It also explains your privacy choices and how to contact us about your information.
Information collected when you use OYKRA
We collect details you provide, such as your name, company, email, phone number, profile, investment preferences, property information, photos, offers, messages, reservations, vendor inquiries, and support requests. We record account status, sign-in provider, verification status, consent choices and security events. Hosting and security providers process technical information needed to deliver requests and prevent abuse. Do not submit Social Security numbers, government ID copies, banking credentials, or unrelated tenant or homeowner records.
Why information is collected
We use account details to verify sign-in, review access and provide support; property and investment information to operate the marketplace; offers, messages and reservations to coordinate user-requested activity; and security records to investigate misuse and protect accounts. Optional marketing preferences are separate from accepting the Terms. Providing an email or phone number alone does not subscribe you to promotional campaigns.
Google sign-in
When you choose Google sign-in, Google and our authentication provider, Supabase, verify the account and provide basic identity information such as your name, email and verification status. OYKRA does not request access to your Gmail messages, contacts or Drive files. OYKRA staff cannot view your Google password. Your sign-in email and any contact email you enter in a profile are treated separately.
What other marketplace users can see
Public listing previews show the photos selected for a published listing, with a generic title. City, property type, bedrooms, bathrooms, price, exact address, map and other property facts are withheld until access is authorized. Demo previews use illustrative photos and a clear demo label. A visible photo can still identify a property from its surroundings, visible signs or an image search; review photos before selecting them for publication. Eligible buyers must verify their email and accept the current property access agreement separately for each property before accessing its protected information. Authorized listing owners and OYKRA staff retain access needed to manage the property. A seller can invite a teammate to manage that company’s assigned listing details, documents, photos and walkthroughs. A listing teammate does not receive the seller’s private messages, offers, agreements, fees or team-management controls. Offers and revisions are available to the buyer, seller and authorized staff. Conversations are limited to participants; assigning an OYKRA staff member to a property conversation adds that staff member to that conversation. Internal work notes are restricted to approved staff. Approved vendor logos, profile details and chosen public contact fields appear in the service directory. Public content can be copied by others, so only submit material you have permission to share.
Service providers and outside companies
Cloudflare provides hosting, database and file storage, security checks and optional web analytics. Supabase provides authentication, with Google processing Google sign-in when chosen. Resend handles OYKRA invitation emails and operational email notices. Enabled customer email categories cover conversation replies, offer updates, matching properties, seller listing stages, walkthrough activity and contract-workspace updates. Email delivery requires a verified address, the relevant category choice and current eligibility. Device push requires a connected device and the relevant alert choice; eligible administrators can choose phone alerts for listings needing review. Activity alerts use limited status information and links to the signed-in workspace rather than private property details or message contents. Twilio handles OYKRA invitation texts, eligible staff replies to recent incoming customer texts, opt-out handling and delivery status. Automatic customer SMS activity alerts and staff-run property-marketing campaigns remain off. These connections do not grant permission to import or market to an existing list. IDX Broker connection checks do not import listings or provide licensed sold-comparable data. Links to KRC Realty, the homeowner website and other sites have their own policies.
Property research and AI processing
If you choose AI property research and confirm the sharing choice, we send the selected property address, condition notes and selected photos to Anthropic to produce that report. Google Places verifies the address and service area. Research searches public property sources; we do not send your name, email or phone number with these analysis requests. Only upload property materials you are authorized to share, without people, identity documents, bank details or unrelated private records. Reports and analysis uploads are linked to your account and are not published automatically. Public web research is not a licensed MLS feed or independently verified appraisal. The manual calculator does not send its assumptions to Anthropic.
OYKRA Help chat
When AI Help is enabled and you send a question, Anthropic processes that question and, for an approved member who selects a property, limited public listing facts. This helper does not receive private listing addresses, documents, buyer records, account credentials or staff tools. Do not enter personal contact details, financial information, passwords or sign-in codes. OYKRA does not retain help questions and answers in its server database. It retains opaque usage references and token and spending records to enforce daily limits and the monthly allowance. This browser tab can temporarily remember completed exchanges for up to 30 minutes so you can continue while navigating the site. New conversation, sign-out, an expired session or a changed access context clears that saved conversation. Provider processing is subject to the provider's terms and policies. AI answers may be incomplete and cannot approve an account, financing or a transaction.
Cookies, local storage and analytics
Essential cookies maintain your authenticated session and temporary sign-in verification. Browser storage remembers privacy choices and app preferences. Cloudflare Turnstile processes browser and network signals to prevent automated abuse. Optional Cloudflare Web Analytics is loaded only after you choose to allow it; it is limited to selected public pages without search parameters or fragments. It is not loaded on sign-in, recovery, account or individual property pages. Choose Cookie choices to change or withdraw permission. We also keep optional analytics off when a browser sends Global Privacy Control or Do Not Track. Operational security processing remains necessary when analytics is off.
Marketing choices and mobile information
OYKRA marketing SMS requires a separate affirmative choice identifying OYKRA and the intended message purpose. Marketing is not a condition of purchase or marketplace access. We record the disclosure version, choice, time, source and supplied destination. We do not sell or share mobile numbers, text-message opt-in information or consent with affiliates or other businesses for their marketing. Providers may process that information only to operate our messaging and related support. An inquiry to My California Home Solution does not automatically authorize OYKRA marketing. Once a program is activated, use its unsubscribe link or reply STOP to texts; HELP provides assistance. Account-security messages are handled separately from promotions.
Retention, account closure and deletion
We retain information for the time needed to operate your account, complete requested transactions, maintain security and consent evidence, resolve disputes, and meet applicable recordkeeping obligations. Closing or suspending an account removes access; it does not automatically erase every record. Deletion requests require identity verification and review of applicable exceptions, including transaction, fraud and legal obligations. Backup copies may remain until their normal retention cycle ends. We will explain applicable limits when responding to a request.
Security
Access to private records is checked by the server. Sessions use protected cookies, and supported providers protect data in transit and at rest. These safeguards do not make information inaccessible to authorized operators or guarantee that a breach cannot occur. Photo uploads are checked for supported file structure and common embedded metadata is removed. Live PDF and video uploads are paused until their inspection service is connected. Report suspicious access promptly.
Your requests and California rights
Contact deals@mycahomesolution.com or (858) 465-5417 to request access, correction, deletion or information about our practices. The operator is My California Home Solution, LLC d/b/a OYKRA. Our listed mailing address is 1132 San Marino Dr #100, San Marcos, CA 92078. Do not email identification documents unless we provide an appropriate secure process. We verify requests proportionately and explain any applicable exceptions. California rights depend on the law and the business’s coverage; see California Privacy Rights for further information.
Age and changes
The marketplace is intended for adults aged 18 or older. If you believe a child submitted personal information, contact us. We will post a revised date when this policy changes and provide additional notice when required for a material change. New processing or marketing uses will not be justified by silently rewriting an earlier consent.
Public business information: My California Home Solution.